Eduardo Meneghelli Bozzetto
Technical Support Specialist / Payments SupportSpecialist / IT Specialist
Native Brazilian Portuguese
C2 Proficient in American English
Brazilian
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My name is Eduardo Bozzetto, I am twenty-three years old, and I have always worked in the support area, both in IT and at Nestlé, Kaspersky, Technical Support at Adyen, and Payment Support at Nuvei, in all scenarios with active use of English.
I am currently looking for international positions, focusing on Canada and Europe. My goal is to join a banking institution, payments, and then build a solid career in technology, bringing innovations, improvements in service routines, focusing on quality, deadlines, and performance.
Experiences
11/2019 - 07/2021
Verisure
Starting as a Young Apprentice in Technical Support, assisting in scheduling routines, remote technical assistance, correction and investigation of defects, and monitoring of problems.
01/2023 - 07/2023
Adyen
Technical Support Specialist in Brazil, checking for payment issues, setting up payment methods, stores, and merchants, migration, integration, testing, maintenance, and support of payment terminals and related systems.
I made two business trips to Amsterdam, established connections, and specialized in payments.
07/2021 - 11/2021
Nestlé
IT Service Desk dedicated to Nestlé, Nestlé Waters, Nespresso, and Garoto Chocolates (Brazil) employees from North America, Brazil, Europe, and other regions that require support in English.
Assistance with configurations, SAP, Active Directory, and other systems/software.
08/2023 - Atual
Nuvei
Payment Support Specialist, analyzing payment and withdrawal issues on a global scale, working alongside teams from Bulgaria, Colombia, Romania, Canada, and Brazil. This opportunity to work for a Canadian payment institution was a huge oportunity to create and learn more about international payment methods, systems and banks.
12/2021 - 01/2023
Kaspersky
Kaspersky Technical Support for the Americas and Europe B2B, providing assistance with the entire suite of Kaspersky corporate software packages, such as KES, KSC, KATA, EDR, KSWS, among others.
Education
2015-2016
UniArt
Professional technical course focused on digital arts, 2D animation, simple game programming, 3D modeling, photo editing, and video editing and production.
2016-2018
SAGA
Professional technical education in Game Development, with an emphasis on digital art for games, 3D modeling, 3D animation, programming, and management of projects, teams, and budgets.
Address
Close to Campo Limpo Metro Station
São Paulo, SP / Brazil
Available for travel and relocation.